Showing posts with label Team Performance. Show all posts
Showing posts with label Team Performance. Show all posts

Saturday, December 02, 2006

Why Yahoo!'s and other Outside Directors Should Have Skin In the Game

In 1999, I got to work with Don Hambrick at Columbia on a major research study funded by McKinsey and Korn/Ferry. Academics from across the country were chosen to study particular domains of management and how they impacted corporate performance over the long-term. For example, one academic studied executive compensation, another studied organizational structure, etc.

Don was asked to study corporate governance and my job, as his research assistant, was to sift through hundreds of corporate proxies in the library (and the SEC’s office at the tip of Manhattan), coding all the possible corporate governance characteristics that might impact an increase in total shareholder returns over time.

This project, called “Project Evergreen,” studied about 200 companies from 50 industries over a 10-year time period, roughly from the mid-80s to mid-90s. For each industry, we looked at 4 companies: 1 “Star” (which outperformed the industry benchmarks over the 10 years), 1 “Found It” (which underperformed but later outperformed the industry benchmarks), 1 “Lost It” (you get the picture), and 1 “Never Had It.”

We coded every corporate governance variable you can imagine that might have had an impact on a company’s stock price: director age, board size, director background, how many committees or other boards they served on, whether the CEO and Chair role was split, how much stock they owned, etc. Of all these various characteristics (and we looked at well over 50), only one predicted an increase in company performance over time (controlling for company age, size, and its previous success): whether the company had a majority of outside directors who had purchased sizable equity stakes in the company (as opposed to being given stock or options).

The complete article was published in California Management Review and is located here. It’s worth a read, if only because it’s remarkable how few companies today (even in our post-Enron world) can claim they have outside directors that do this.

Most companies still dole out big options or grants to their directors, which, according to our research, had zero impact on later company stock performance. Very few require directors to dig into their own pockets. The claim I have often heard made by companies in response to our research finding is that “If I did that, I couldn’t get anyone good to serve on my board.” Our reaction: “If that’s the case, what does that say about your company and what are you doing to fix it?”

Let’s take Yahoo! as an example. They claim 8 out of their 10 directors are “outsiders” or “independent” (although 2 of the 8 have been on the board over a decade making it arguable how much of an outsider’s eye they can really bring to board discussions). The stock has certainly been depressed in the last 2 years (down from $40 to under $26.50 yesterday), while their chief competitor’s stock has vaulted ahead. Their policy is that outside directors should try to hold 12,000 units of stock (or $320,000 at recent prices). However, this stock can be held in the form of grants or options. Yahoo! pays its directors in stock for serving on its board, not cash (each director received 50,000 options in 2005, except 1 who received 100,000). Almost all the outside directors have total options today between 300,000 – 750,000 with strike prices well below the currently depressed level. These options should make them feel like ‘owners.’ Yet, where has been the board vigilance in the past two years? Where has been the ‘tough questions’? Just giving out lots of options has not led to increased performance. Yahoo! has no requirement for directors to buy stock. They should.

In the previously mentioned 2000 CMR article referred to above, we quoted a recently retired CEO about how putting ‘skin in the game’ and buying stock affected his behavior as a director:

I’m convinced that having a significant financial stake in the company affects the alertness and behavior of directors. I’ve seen it in others, and I’ve seen it in myself. You seek more information, you spend more time with the information, you ask more questions, you probe much more. And, best of all, the CEO knows you’re super-interested, and so he does a better job too.

I’ve been on several boards. I’ve always held small, token amounts. But now I’m on a board where the CEO encouraged us to buy and hold significant shares. I’m in for about a half a million dollars, and I can tell you I’m a heck of a lot more attentive to this company than I have been to the others. If this company faces a challenge, I lose sleep at night – which is what you want from your directors.

All outside directors should be investors in the companies they are involved in. If they aren’t willing to drop a quarter or half million of their own money to be involved, should the company’s investors really want them to have a say at board meetings? The evidence overwhelmingly says no.

A couple of closing caveats. We recognize in the paper that some directors can’t easily invest this kind of money due to their jobs, yet they make fabulous directors. You can’t simply set a financial number as a threshold and limit these people from the pool of possible directors. We offer some suggestions for how to handle this tricky issue in the paper.

Finally, when I slogged through the proxies (with the help of several Columbia College students) coding governance characteristics, we necessarily had to look at “governance structure” variables not “process” variables as predictors. After all, we weren’t in the room to observe how these directors asked questions and conducted meetings. How a board operates is even more important that who sits on a board and how much stock they own. We’ve just completed some new research with over 150 organizations that bears this out. More on this in a future posting, but for now, check out more details on our Breakout Performance Index tool and some information on our recent study here.

All directors should have ‘skin in the game’ – this makes them, according to our research, not passive observers, but active and more effective fiduciaries.

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Friday, October 20, 2006

Top Ten Ways to Turnaround a Dysfunctional Team



  1. You’ve just been hired or promoted to lead a company, division, function or team. However, your quick analysis of the players in the group suggests you’ve got some major problems. What do you do?

    Here are the top ten ways to turnaround a dysfunctional team:

  1. Get rid of non-performers immediately. You will save yourself a lot of time and goodwill with other team members if you get rid of the cancerous members of the team right away. You’ll notice a lightness and energy in the air immediately afterwards.
  2. Fill vacant roles with capable people with amazing attitudes, skills for that particular area, and zealous attention to detail and follow-through. Top talent loves other top talent. They hate being on a team with others that are slowing them down. Most companies we see do a decent job hiring for attitude and skills but a terrible job judging someone’s attention to detail and follow-through.
  3. Set the vision for the group and establish milestones to achieving the vision. You’re the group leader. That means, it’s part of your job description to set the goal for the group. It doesn’t have to be a vision with a capital “V.” Just paint a picture of what you want to accomplish over the next few weeks/months/years. You don’t want you’re team saying, “what the heck are we doing? Where is this leading us?” The vision also needs milestones. People want to know how they’re doing in relation to their goal. Milestones let you tell them.
  4. Follow-up and remind the team how they’re doing against the milestones. This sounds simple, but a lot of team leaders forget to update their members on how they’re progressing against plan. If too much time passes between updates, people’s attention drifts to other topics.
  5. Agree on meeting ‘rules of the road.’ Start and end meetings on time. Also, it’s unacceptable for team members to be late for meetings. This can’t be enforced differently across the group. Even if it’s your star sales person who’s late, he/she should be held accountable just as if it was anyone else. If we’re a team, we all need to follow the same rules.
  6. Schedule regular face time with each of your team members at least monthly and ideally bi-weekly. I meet lots of busy managers who say, “my people know they can always come to me… I have an ‘open-door’ policy.” Yet, probably most don’t bother. It doesn’t happen. The best bosses who have the best teams know the importance of ‘checking in’ and keeping a finger on the pulse with every team member. When it doesn’t happen, you can see the team start to gradually drift apart.
  7. Hold fewer team-wide meetings but smaller ones with the right people attending. Top talent hate it when their valuable time is chewed up by endless meetings that they really shouldn’t even be at anyway. This is especially a problem in companies which have a more participative/democratic culture. Yet, you’ll have a happier team with fewer meetings with only the most necessary people invited.
  8. Do annual performance reviews and discuss the team member’s developmental needs. This one is a big differentiator between the high- and low-performing teams. Everyone’s busy. (Don’t you get sick of people telling you how busy they are? Aren't we all?) Yet, a lot of people will use their busy-ness as an excuse for not doing performance reviews in a timely manner. They see it as less important that “getting real business done.” Yet, when we’ve studied multiple industries and multiple companies, whether or not you do timely performance reviews is a huge predictor of team performance. The best team leaders make time for this – and their people appreciate it and get better in the areas they need to.
  9. Hold people accountable. If someone’s not pulling their weight, you’ve got to call them on that. Other team members who are pulling their weight will resent you more than they resent the loafer if you don’t.
  10. Measure the team’s progress at least annually. There are lots of tools available to measure where your team is at today and where it needs to be tweaked. It’s a good idea to get in the habit of benchmarking the team’s performance relative to others on an annual basis. By reviewing the strengths and weaknesses from their own ratings and seeing them in black-and-white, you’ll find it easier to gain consensus on the areas that need improvement. My firm’s tool of choice is called the Breakout Performance Index. More information on it is here.

As the team leader, you’ve got to take responsibility for when things go well and when they don’t for the team. If you fulfill these 10 requirements, you’ll have the team humming within 6 weeks. Good luck.

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